|We take pride in delivering
"Extra Mile" service to all of
our customers. Read what
some of our satisfied
customers are saying about us.
|"Last fall Providence Heat and Air performed a routine maintenance call on my HVAC system and inspected the duct
work for the unit. They had many suggestions but the one that hit home was “When your duct work was installed,
corners were cut…. Over half the duct work is not insulated …. We can help correct the mistakes”. Now, if I were a
person of few questions, I’m sure this process would have moved very quickly with the same results. After 3 weeks of
talking back and forth with the owner, he respectfully put the process that needed to happen in terms I would
understand. I was e-mailed an estimate and the process was underway. A permit needed to be pulled in
Mecklenburg County for new duct work to be installed. I contacted a few friends of mine who are general contractors
in Charlotte to get the low-down on the “pickiness” of the Mecklenburg County inspector. I was told “They are very,
very thorough”. The Providence team was at the house and had the job completed in two/half days. The entire team
was very courteous to my wife, two children, and dog. The owner was on site every minute work was being
performed. The inspector came out upon completion of the work and said the following, “everything looks good &
most companies don't do as good a job as this”. What more could anyone want to hear for total peace of mind. For
the 6 summers prior to this work being performed, my a/c unit would run for hours straight during 90 degree days….
You have no idea how sweet the sound is of that unit turning off after only being on for 15 minutes at 3:00 in the
afternoon. "Simply put …. A well run company that values integrity. I would, and have, recommended Providence
Heat and Air to anyone I know."
Chris R. Charlotte, NC
"I wanted to thank you for your excellent service last Monday when you came to disconnect and reconnect our gas
stove during our floor remodeling. We experienced a lot of bad customer service that week from other contractors,
but your service commitment stood out to us as an example for how business should be conducted. We most
certainly will be calling Providence the next time we have any heating and air needs."
Angela S. Indian Land, SC
"I have been doing business with Providence Heat & Air since they started. Chris Crooke is the best in the business.
We are on the maintenance program and he is always there in the spring and fall to check out our systems. If we need
him between those annual visits, he answers the phone or calls us back immediately. We have recommended him to
all of our friends and family and they feel the same way we do about Chris’s knowledge, honesty and wonderful
customer service. He is a very professional guy and many steps above the rest."
Kathy A. Rock Hill, SC
"A few years back, I called Providence Heat and Air in Rock Hill. The owner, Chris Crooke, came out to my home. I
have had two heat pumps and a gas furnace and had paid out a great deal of money on repair and maintenance. I
was cold with the heat pumps, and the gas was too dry and too expensive and always breaking down. He checked
my old unit and my house and pointed out some problems that I did not know existed, such as improper installation
and short cuts made by other installers. I hired him to install a new unit and make the necessary changes necessary
for optimal comfort in both hot and cold weather. I was amazed at the way my heat bill dropped. My home is very
comfortable and I am very pleased with the amount of money saved with this new system. I have not had a single
problem thus far from my unit. In this time of economic recession saving money is not only wise but necessary. As a
senior citizen, on a fixed income, I am very pleased with the service of Providence Heat and Air. I highly recommend
them as a very satisfied customer."
Betty T. Edgemoor, SC
"Providence Heat and Air has provided our store with excellent service for the past several years. This was one of the
reasons their company was selected to perform the complete replacement of our heating and air conditioning
systems. The employees of Providence Heat and Air worked hard to minimize the disruption of my business and
ensure the comfort and safety of my customers during this system replacement."
Jonathan D. Jowers, Store Manager
The Sherwin-Williams Company
Rock Hill, SC
"I have found Providence Heat and Air to be a company that is very fair, trustworthy and reliable. I have used their
services a number of times and have always been extremely satisfied. The management of Providence Heat and Air
always demonstrates concern for a customer’s needs. Providence routinely puts forth the extra effort necessary to be
sure the customer understands the work being performed and is pleased with the results. I will not hesitate to use this
company whenever I have a need for any type of commercial/residential heating and air conditioning repair or
Thomas N. Charlotte, NC
"My air conditioner went out, and I called Providence Heat and Air. The owner Chris responded immediately. It
turned out that my heating and air conditioning unit needed to be replaced, along with some duct work. Chris
provided an estimate that was extremely reasonable, and the quality of service was exceptional. I am very happy with
the new unit and the service I received, and I highly recommend this company."
Norma A. Rock Hill, SC
"We have used Providence Heat and Air since they installed our system three years ago. Our home is 2700 sq. ft. on
a wooded lot. We are a home schooling family of 6 and home all the time. We would recommend Providence
Heating and Air for the following reasons:
1. The company is owner operated, that is significant with regards to quality.
2. The owner has practical as well as excellent product knowledge.
3. Our system is designed for our home, not my neighbor.
4. Upgrades have been worth every penny, I have less dust, less illness, and I have electric bills around $170.00
despite doors constantly opening and closing.
5. The owner, as well as his service techs are professional and well mannered.
6. Phone calls returned promptly-always
7. Quality-quiet equipment with installation above industry standards.
Consider Providence for all your home and business HVAC needs. We have been very satisfied and recommend
their services to friends and family alike."
Peter & Laura H. York, SC
"We have been using Providence Heat and Air for a year now. Their response time is always quick and they are
always courteous. They are honest and very reliable. Any problems with our units have always been corrected in a
timely manner. We highly recommend them for any heating and air problem."
Piedmont Ear, Nose & Throat Rock Hill SC
"We have had Providence Heat & Air service our system two times each year for three years now. We have found
Chris Crooke and his technicians to be courteous, professional, and thorough. Chris does not leave any stone
unturned when it comes to caring for our heat and air needs. If you want honesty, integrity, and a thoroughly
comprehensive job done, you want Providence Heat & Air."
Justin W. York, SC
"Seven years ago we built a new house. In the first year, we began having problems. The heating and air company
who installed the unit was called back repeatedly. We never had good airflow in our home. Finally, they would not
come back out at all. We contacted Providence Heat and Air and they came out and showed me the unit under my
house had not been properly installed. The unit had massive air leaks around it. The air ducts were under sized and
crimped in several places making airflow impossible to move as it should. After Providence made the necessary
repairs, our system is working better than ever. Our master bathroom is finally comfortable! I can't say enough good
things about Chris and Providence Heat and Air!
Paul C. Fort Mill, SC
"I have been doing business with Providence Heat and Air since 2006. I am very well satisfied with the service I get.
When my old unit wore out, I got a new unit from Providence. The scheduled maintenance is right on time and is very
reasonable. It pays to do business with Christian people."
Darla A. McConnells, SC
" I am very happy with my American Standard heat pump installed by Providence (If Mama ain't happy nobody's
happy). I had mine installed over 2 years ago. I now only have to dust every 3-4 weeks. My power bill was only $42-46
after installation. Everyone was very polite and explained everything so this senior citizen could understand. I know
Chris, the owner, and his men are Christians. This was very important to me. I also have had 2 other units installed at
other properties. The men were very tidy and cleaned up after themselves after installation was complete. We are
Elizabeth C. Peachland, NC
"The quality I liked best about Providence Heat and Air was the professionalism of the personnel and not taking short
cuts with my system or the materials used for installation. When my new unit arrived, there was a slight problem with
it. Instead of fixing a "new" unit, they immediately returned the unit and replaced it with one that had no pre-existing
defect. The company used only high quality materials and tried very hard to make sure I knew all the details of my
system. They are available when you need them for service. In my opinion, they were not out to get rich but to do a
good job and customer satisfaction was their priority. We actually sold a relative on Providence Heat and Air
because of our satisfaction. He had already made up his mind to go with another company but because we were so
pleased he went with Providence too. I would recommend them if you want someone you can call after your unit is
installed, if you want a quality unit with qualified people installing it and you want a company that doesn't use the
cheapest material available that lasts only until the warranty is up."
Becky D. Monroe, NC
"I have known Chris Crooke for over 10 years, and have used Providence Heat & Air as my HVAC contractor since
his business was started in 2006. I have lived in 2 different residences during this time, and can testify that Chris is a
highly trained and honest business man. He is willing to go the extra mile, and has come to my house to work on
weekends and holidays, to accommodate my work schedule. I have no complaints about his knowledge of heating
and air repairs or the quality of his work. He is honest and does not load down a bill with non essential charges. I
highly recommend Providence Heating and Air, I will be using them as long as I continue to live in the Carolinas."
Jeanne K. Rock Hill, SC
"I have used Providence Heat and Air for both commercial and residential services. I originally contacted Chris to
service the units at my church. I was so impressed with the level of service I received that when I had a problem with
my a/c unit at home I gave him a call. He called me back immediately and had my a/c back up in running in no time. I
would highly recommend Providence Heat and Air."
Alton J. Rock Hill, SC
"I have had, on several occasions, needed some service work for my home on my heating/air. The name of
Providence came up from a colleague at my office who was very pleased with the service he received from them in
the past. On the first occasion of my call, I was hoping for next day service because it was a very cold snap & I knew
he would have a ton of calls. To my surprise, he fit my job in at the end of his busy day. A couple of things which
come to mind when I think of Chris & his business; professionalism, courteous-prompt service and attention to detail.
Of course, of great importance to me is the fact that I rely on his honest, competent service. It always impresses me
when servicemen respect my home. For example, he & his staff wear covers over their shoes. The reason this is
most impressive is because they have to go in & out numerous times in the performance of their work & that is a time-
consuming detail, but much appreciated. Unlike some service people I have used before who were hours late
arriving & the first words out of their mouths were “do you have a radio we can borrow?” - Chris and his staff can
always be relied upon to provide excellent service. I would recommend his firm to anyone needing heating & air
Celia R. Charlotte, NC
"Providence Heat & Air performed a full system replacement! Excellent work and service!"
Charlie S. Rock Hill SC
|Let us hear from you!
If you have had a good
experience with our products
or services and would like to
share your testimonial with
us, we would love to hear
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